Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense. If you or your customers notice an issue on the products or anything else on the order, please submit a problem report.
Once you have clicked on the “confirm” button, it might be not possible to edit or cancel your order. If you want to change some parameters, Customer addresses, etc., please check whether such an option is available in your account. We are not bound to make such modifications in your order, but we will do our best on a case-by-case basis. Replacement of Products and credits to the Member’s account for Products claimed as damaged or not received are subject to Printful investigation and discretion.
The goods will be imported on behalf of the consignee/buyer. The consignee authorizes Tim Meyer to import the goods on his behalf. Further, the consignee/buyer agrees Tim Meyer may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.
The risk of loss and title for such items pass to you upon our delivery to the carrier. It is your (if you are a User) or your Customer’s (if you are a Merchant) responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. In such case Tim Meyer will not make any refunds and will not resend the Product.
Tim Meyer will review replacement/return requests only if (a) there is a missing or broken Product, or a print error if Tim Meyer is at fault and (b) Tim Meyer receives a complaint within 30 days from the day the Product was delivered or within 30 days after the estimated delivery date, if the Product is missing.
Cookies are small text files created by the website and stored on your device when you visit our homepage. The browser you’re on uses the cookies to forward information back to the website at each subsequent visit for the website to recognize the user and to remember the user’s choices (for example, login information, shopping cart information, and other settings). This can make your next visit easier and the site more useful to you.
We use different types of cookies to run our website. The cookies indicated below may be stored in your browser.
Mandatory cookies. These cookies are important because they are necessary for the smooth operation of the website. Without these cookies, it is impossible to ensure a connection to the user profile and to use the website in full. These cookies identify the user’s device, but do not reveal the identity of the user and do not collect the user’s information. These cookies are stored on the user’s device until the browser closes.
Functional cookies. These cookies provide convenient and complete use of our website, and they help users efficiently use the website and make it personalized. Functional cookies save the user’s preferences and ensure individual functions, such as the “remember me” functionality that allows users to enter their email and password just once. These cookies are stored permanently on the user’s device.
Analytical cookies. These cookies collect information about how users interact with our website, for example, to determine which sections are most frequently visited and which services are most often used. The collected information is used for analytical purposes to understand what interest our users and how to make the webpage more user friendly. For analytical purposes, we may use third-party cookies. These cookies are stored permanently on the user’s device.
Targeting cookies. These cookies are used on our website to tailor marketing to you and your interests and to provide you with more personalized services in the future. These cookies remember that you visited our website and may be used to show you personalized advertisements on social media and other sites. For targeting purposes, we may use third-party cookies. These cookies are stored permanently on the user’s device.
For example, we may use Google Analytics cookies to help measure how users interact with our website content. These cookies collect information about the user’s interaction with the website, such as unique visits, returning visits, length of the session, actions carried in the webpage, and others.
We may also use Facebook pixels to process information about the user’s actions on our website, such as visited webpage, the user’s Facebook ID, browser data, and others. The information processed from Facebook pixels are used to display interest-based ads when you are using Facebook as well as to measure cross-device conversions and learn about users’ interactions with our webpage, and others.
Payment and Fees
Tim Meyer may save your credit or debit card information and use it for all future shipments and charges, which will automatically be charged to the saved card, unless you notify Tim Meyer through the Site. When you order a Product, or use a Service that has a fee, you will be charged the current fees, which we may change from time to time (such as when we have holiday sales or offer you a discount of base product prices). We may choose to temporarily change the fees for our Services for promotional events or new Services, and such changes are effective when we post the temporary promotional event or new Service on the Site. The sale will be submitted for processing and you will be charged as soon as you click on the “confirm” button. You will then receive an email from us.
By placing an order through the Site, you are confirming that you are legally entitled to use the means of payment tendered and, in the case of card payments, that you are either the cardholder or have the cardholder’s express permission to utilize the card to effect payment. If you have used another person’s card without their permission, you are personally liable for, and shall reimburse damages resulting from, the unauthorized use of that card.
In case of an unfounded chargeback, you shall reimburse Tim Meyer for its losses, which consist of fulfillment costs and chargeback handling fees (up to $15 USD per chargeback).
We may refuse to process a transaction for any reason or refuse Service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of refusing or suspending any transaction after processing has begun.
Unless otherwise stated, all fees and payments are quoted in U.S. Dollars. You are responsible for paying all fees, payments and applicable taxes associated with our Site and Services. After receiving your order you will receive an email from us confirming the details, description, and price for the Products ordered together with some information on your rights to return your goods. Payment of the total price plus taxes and delivery must be made in full before the dispatch of your Products.
Discounts apply to eligible monthly recurring charges before taxes, shipping and other fees. Discounts are awarded only over certain threshold of monthly revenue in the preceding calendar month. These tiers are listed on our Site and are subject to change. Tim Meyer at its sole discretion may change, suspend or discontinue these discounts at any time.